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Privacy Policy

Protecting your personal data is important to us.

Last Updated: April 29, 2025

1. Introduction

This Privacy Policy describes how Custom Services LTD, with a distinctive title "OpenCart Greece" (hereinafter "Company", "us", "us"), collects, uses, stores and protects your personal data when using our websites (including www.opencartgreece.gr, support. opencartgreece. gr, eshop. opencartgreece.gr, billing. opencartgreece.gr, license. opencartgreece.gr), software products (extensions) and our services (including hosting and support services).

We are committed to protecting your privacy and complying with applicable data protection legislation, including the General Data Protection Configuration (GDPR).

2. What Data We Collect

We collect various types of data depending on your interaction with us:

  • Browse Data: When you visit our websites, we may automatically collect information such as your IP address, browser type, pages you visit, time spent and other usage statistics through cookies and similar technologies.
  • Register & Account Data: When you create an account (e.g., on eshop.opencartgreece.gr or billing.opencartgreece.gr), we collect information such as name, surname, email address, telephone, address, company information (name, VAT number, DOU), password (encrypted).
  • Transaction data: When you purchase products or services, we collect information related to the order, such as products/services purchased, payment amount, order history. We do not store full credit card details (these are handled by our payment providers).
  • Support Data: When you contact customer support (e.g., via email, phone, or the billing.opencartgreece.gr platform), we collect information about your request, such as your name, contact information, a description of the problem, and any files you provide us.
  • Extension & License Usage Data: For the operation and validation of licenses to use extensions, our system (license. opencartgreece.gr) communicates with your installation, recording domain, version of extension and state of license.
  • Host Service Data: If you use our hosting services, we may have access to data stored on our servers in the context of providing the service and technical support, always in accordance with the terms of use and applicable legislation.

3. How We Use Your Data

We use your data for the following purposes:

  • Provision and Management of Services: To create and manage your account, process orders, provide the products and services you request (extensions, hosting, support), and validate licenses.
  • Invoicing and Payments: For issuing invoices, processing payments and managing financial matters.
  • Customer Support: To answer your requests, solve problems and provide technical assistance.
  • Communication: To contact you about your account, orders, important updates on the services (e.g., maintenance, change of terms), and (if you have consented) for newsletters (newsletters) or promotional actions.
  • Improvement of Services: To analyse the use of our services, identify trends, improve functionality and develop new products and services (with anonymous or aggregated data where possible).
  • Security: To protect our systems, to prevent fraud and to protect your data.
  • Legal Compliance: To comply with legal obligations, judicial decisions or authorities' requests.

4. Legal Basis of Processing

We process your personal data based on the following legal bases:

  • Contract implementation: Where the processing is necessary for the performance of the contract with you (e.g. providing services you have purchased).
  • Consent: When you have given us your explicit consent for a specific purpose (e.g. sending a newsletter). You can withdraw your consent at any time.
  • Legitimate Interest: Where the processing is necessary for our legitimate interests (e.g. service improvement, security), provided that your rights and interests are not overridden.
  • Legal Obligation: When processing is required by law (eg, tax legislation).

5. Sharing of Data

We do not sell or rent your personal data to third parties. We may disclose data in the following cases:

  • Service Providers: With third parties that help us operate (e.g., payment providers, email services, analytics providers, cloud infrastructure providers), who are contractually committed to protecting your data.
  • Legal Reasons: If required by law, court order or to protect the rights and property of the Company.
  • Transfer of Operation: In case of merger, acquisition or sale of assets of the Company, your data may be transferred to the new owner.

6. Data Security

We take your data security seriously and implement appropriate technical and organisational measures (such as encryption, access controls, firewalls) to protect them from unauthorised access, loss, alteration or destruction.

7. Data Retention

We maintain your personal data for as long as it is necessary to fulfill the purposes for which they were collected, to comply with our legal obligations (e.g. tax legislation), to resolve disputes and enforce our agreements. Browse data may be maintained for a shorter period (e.g., up to 5 years for analysis purposes as indicated in the Terms of Use).

8. Your Rights (GDPR)

You have the following rights regarding your personal data:

  • Right of access: Request a copy of the data we have on you.
  • Correction right: Request the correction of inaccurate or incomplete data.
  • Right to Delete ("Right to Oblivion"): Request that your data be deleted under certain conditions.
  • Right to Limit Processing: Ask for limited processing of your data under certain conditions.
  • Data Portability Right: Receive your data in structured, commonly used and machine-readable format.
  • Right to object: Oppose the processing of your data for direct marketing purposes or on the basis of a legitimate interest.
  • Right to Revocation Consent: Recall your consent at any time, where the processing is based on it.

You can exercise your rights by managing your account on the platform billing.opencartgreece.gr (where relevant options are available, e.g. to download data) or by contacting us at [email protected].

You also have the right to file a complaint with the relevant data protection supervisory authority.

9. Cookies

We use cookies and similar technologies to improve browsing experience, analysis of use and provide personalized content. For more information, see (optional: Cookies Policy We're not going anywhere.

10. Changes to Privacy Policy

We reserve the right to amend this Privacy Policy. Any changes will be posted on this page indicating the date of last update. We encourage you to regularly check this page.

11. Communication

If you have questions about this Privacy Policy or how we handle your data, you may contact us:

Custom Services LTD (OpenCart Greece)
Email: [email protected]
Through contact form.