How to find logs

Why are OpenCart logs important?

OpenCart logs contain valuable information that helps the support team diagnose and resolve technical problems effectively. Without them, diagnosis of problems can be time consuming and less accurate.

Where are the logs?

OpenCart logs are in the folder system/storage/logs of your store. Depending on the OpenCart version you use, the location may vary slightly:

How to access logs

Method 1: Using FTP

1. Connect to your server via an FTP program (such as FileZilla)
2. Navigate to OpenCart folder
3. Find the folder system/storage/logs (or system/logs for earlier versions)
4. Download all files with .log extension

Method 2: Through Control Panel File Manager

1. Connect to your hosting control panel (cPanel, Plesk, etc.)
2. Find and open File Manager
3. Navigate to OpenCart folder
4. Find the log folder as described above
5. Select the .log files you want to download
6. Use the "Download" or "Compress" option to download them

Which files should you send?

To better diagnose the problem, we recommend sending:

• error.log - Contains general OpenCart errors
• ocmod.log - Related to extension installation or runtime problems
• Any other log file with recent modification date
• If there is a specific log file associated with the plugin you are using

Enable error log on OpenCart

If your support team asks you to enable error logging, follow these steps:

For OpenCart 3.x

1. Log in to the admin panel
2. Go to System > Settings
3. Select your store and go to the server tab
4. Change "Error Log" to "Enabled"
5. Save changes

For OpenCart 2.x

1. Log in to the admin panel
2. Go to System > Settings
3. Select your store and go to the server tab
4. Set "Display Errors" to "Yes"
5. Set "Log Errors" to "Yes"
6. Save changes

How to send logs

After collecting the necessary logs, you can send them to the support team in one of the following ways:

1. Email: Compress files to a .zip file and send it as an attachment to [email protected] indicate the number of your request (if any).
2. Support portal: Sign in or register through the support portal, create a support request and attach the zip file.
3. File storage services: If the files are large, you can upload them to Google Drive, Dropbox or other similar service and send us the link.