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What covers what

The license and the support contract are not the same thing

The most common renewal confusion is mixing up what keeps the extension running and what keeps support active.

Lifetime license

What remains covered by the license

The license stays active for the specific domain declared during the original purchase.

  • The extension keeps running on the same licensed domain
  • The extension does not stop because support expired
  • The current installation remains usable while the environment stays compatible

Support contract

What you only get with active support

Renewal keeps the support queue open and preserves access to newer extension releases.

  • New extension updates and improvements
  • Technical help without case-by-case billing
  • Priority handling for the requests you open

Coverage paths

Two ways to handle a new request after expiry

If you need a new update or new technical work, you can either renew the contract or pay for work only when it happens.

Full coverage

Renew the support contract

This is usually the best option when you expect updates, compatibility work, or direct technical help in the coming period.

Renew support

Per request

Pay only when a case appears

If you do not want renewal, you can open individual requests billed from €40 per work hour.

Contact support

What stays and what is lost

Without active support you keep the license, but you lose coverage

This section clarifies when you can continue without renewal and when operational risk starts to grow.

Still active

What you keep

  • The license on the same domain stays active
  • The current installation keeps working
  • Your store remains on the already deployed setup

No longer covered

What is no longer included

  • Access to new releases and improvements
  • Free technical support from the team
  • Ongoing coverage for new OpenCart versions or environment changes

Frequently asked questions

What customers ask before they renew

Fast answers around support expiry, renewal flow, and pay-per-case work.

When does my support contract expire?

The end date appears on the order details. If no different option is listed, the default support window that came with the original purchase usually applies.

Will the extension stop working if support expires?

No. The extension keeps running on the licensed domain. What ends is access to new updates and free technical help.

Can I buy renewal without buying the extension again?

In practice renewal is handled through a new purchase of the same extension or through a billing-side renewal flow when a dedicated option or coupon is available.

What happens if I need help without an active contract?

You can either renew support or open a one-off request billed per work hour, depending on the type and urgency of the work.

Keep coverage open

Do you want updates and support to stay active?

The safest route is renewal before an urgent request appears. If you need a commercial clarification or coupon, check with the billing desk first.

Renew support Contact billing